Shipping Policy

At Decovia, we're committed to delivering your order safely and efficiently. Below you'll find important information about our shipping process, estimated delivery times, and what to expect after placing an order.

Order Processing

All orders are processed within [1–3] business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you'll receive a confirmation email with your tracking information (where available).

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Domestic Orders: Approximately [3–7] business days

• International Orders: Approximately [7–21] business days

Please note that these are estimated delivery times and may vary due to weather conditions, customs processing, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the selected shipping method.

We may also offer free shipping on eligible orders over [MINIMUM ORDER VALUE]. Any current shipping promotions will be displayed on our website.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number (if applicable). You can use this information to monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Decovia is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you notice an error after placing your order, please contact us immediately at hyadav.raj88@gmail.com We'll do our best to assist if your order has not yet been dispatched.

Delayed or Lost Shipments

While we work with trusted shipping partners, occasional delays may occur that are beyond our control. If your order has not arrived within the expected timeframe, please contact us and we'll help investigate the shipment with the carrier.

International Orders

For international shipments, customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities. These charges are not included in the purchase price or shipping fee and are the customer's responsibility.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at [EMAIL ADDRESS]. Include your order number and clear photos of the damaged package and product so we can resolve the issue as quickly as possible.

Thank you for shopping with Decovia. We appreciate your trust and look forward to delivering products that help make your home more beautiful, comfortable, and inspiring.