Refund policy

Return & Refund Policy

At Decovia, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, the item must:

  • Be unused, unwashed, and in its original condition.

  • Be returned with all original packaging, tags, and accessories.

  • Not show any signs of wear, damage, or misuse.

  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Clearance or final sale items.

  • Gift cards.

  • Personalised or customised products.

  • Items marked as non-returnable.

  • Products damaged due to improper use or handling.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing hyadav.raj88@gmail.com with:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the damage or incorrect item.

We'll review your request promptly and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you'd like to exchange an eligible item, please contact us before returning your order.

Return Shipping

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To request a return, please contact us with the following information:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if applicable)

Email: hyadav.raj88@gmail.com

Our support team will provide return instructions and the appropriate return address.

Need Help?

If you have any questions regarding returns or refunds, please contact our customer support team at hyadav.raj88@gmail.com. We're always happy to assist and will do our best to resolve your concerns as quickly as possible.

Thank you for shopping with Decovia. We appreciate your trust and look forward to serving you again.